Terms and conditions

These terms and conditions set out the rules and regulations for the use of the Website www.workingsafeshop.com. It does not exempt you from consulting the Online Store Privacy Policy, the Privacy and Personal Data Policy and the Cookie Personalization Policy. See also the Exchanges and Returns Policy.

The website www.workingsafeshop.com is owned by JP Super Soles Lda, Rua das Lavagueiras Nº309, 4550-536 Pedorido, Aveiro, Portugal.

Telephone: +351 255 760 000

Email: cs@workingsafeshop.com

Working Safe is entitled to modify all website content (eg prices, terms, conditions and products) at any time, without notice and at its own discretion. Any changes made take effect on the date of publication.

By making a purchase you are accepting our terms and conditions.

The customer can browse the site, but to make a purchase, he/she must have the necessary requirements to complete the process, such as: valid email, valid address for delivery of the product and a bank account or one of the following payment methods: Visa, MasterCard or Paypal.

For the order to be processed it is mandatory that the customer fills in all mandatory fields and accepts the terms and conditions, as well as the privacy policy. Until the customer finalizes the order, he/she can change all the details of the order.

Working Safe has the right to refuse the order, in which case the customer is informed by email. Order confirmation does not constitute a contract, it merely represents the receipt of the order by Working Safe.

At the time of ordering, a product may be marked as "in stock" and after the purchase there may be a lack of stock, in which case Working Safe notifies the customer of the order cancellation and returns the amount paid, also informing the expected date of entry of the product into stock.

Working Safe has images and videos on the website that are the only way to represent its products. Working Safe does not guarantee exact correspondence of images with the product (eg colors may vary from screen to screen and from the actual product).

Prices on our website include VAT at the legal rate in force in the country of origin (Portugal) and from Portugal to the European Union.

Although the site is updated frequently, there may be errors in pricing. In this case, Working Safe has the right to cancel the order in case of an error in the price of the product.

Working Safe reserves the right to change prices without prior notice.

The shipping price is not included in the price of the items and, therefore, it is up to the consumer to predict this cost.

Delivery times are calculated and may therefore change.

Any claim of non-receipt of an order must be made within a maximum period of 30 days from the date of placing the order. After this period, Working Safe cannot be held responsible for its loss.

When orders are bulky (for example 20 pairs) Working Safe can ship the order in separate boxes in order to facilitate transport.

Working Safe has several payment methods such as: Visa, MasterCard, Paypal, Bank Transfer and ATM.

Working Safe does not recommend that you try to find another way to pay (for example money conversion sites for prepaid credit cards) and therefore is not responsible for non-payment or fraud.

Working Safe takes great pleasure in what it does, seeking to ensure the satisfaction of its customers with products purchased at our online store www.workingsafeshop.com and at all Working Safe distribution points, which is why it is obliged to use the best materials raw materials and the most advanced production technique.

In case of dissatisfaction you can:

Send an email to cs@workingsafeshop.com (for online ordering)

Contact the store where you purchased our product (for in-store purchases)

In the event of further questions please contact: cs@workingsafeshop.com

Customers have the right to cancel the order before it is shipped, just send an email to: cs@workingsafeshop.com.

Customers have the right to return the product by giving up within 30 days of placing the order (Mainland Portugal). For this, the product must be: completely new (never used), with the labels and in the box in which it was sent, just send an email to: cs@workingsafeshop.com.

Customers have the right to return a defective product, within 30 days of placing the order, by sending a notice email to: cs@workingsafeshop.com.

For the exchange/return of the product to be admissible, it must be completely new (never used), with all labels affixed according to manufacture and on the box in which it was sent, and you can do it in "orders" in your personal area by choosing the order you want to return and select “return or exchange) and follow the steps or, alternatively, send an email to cs@workingsafeshop.com.

Exchanges and returns are free for mainland Portugal. Outside the mainland or other destinations, all costs are supported by the buyer / customer.

Alternative dispute resolution is one of the possibilities that all consumers have at their disposal to resort to official entities to help them resolve or direct any conflict. The Online Dispute Resolution website is an official website run by the European Commission, dedicated to helping consumers and traders resolve their disputes out of court: https://webgate.ec.europa.eu/odr/main/index.cfm ?event=main.home.chooseLanguage

Customers who are defined as consumers by Law 144/2015 and who have entered into contracts for the purchase and sale and/or provision of services, have the right to resort to official entities that help them resolve any conflict that has such contracts as their object , without prejudice to appealing to the Courts. The updated list of Alternative Dispute Resolution entities available under the terms of article 17 of Law no. 144/2015, of 8 September, are listed on the Consumer Portal, accessible through the website www.consumidor.pt. For more information, you can also consult Law 144/2015 of 8 September, with the changes introduced in the version of DL n.º 102/2017, of 23/08, Law n.º 14/2019, of 12/02 and Law No. 75-B/2020, of 12/31. We further inform that, in order to settle disputes arising from online purchases, you can use a resolution system, called the “ODR Platform - Online Dispute Resolution/RLL”, created by the EU.

In any case, you can contact one of the centers named below.

Entities for Alternative Dispute Resolution:

CNIACC – National Center for Information and Arbitration of Consumer Disputes

http://www.arbitragemdeconsumo.org

CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Center

https://www.consumidoronline.pt/pt/

Coimbra District Consumer Conflict Arbitration Center

http://www.centrodearbitragemdecoimbra.com

Lisbon Consumer Conflict Arbitration Center

http://www.centroarbitragemlisboa.pt

Porto Arbitration and Consumption Information Center

http://www.cicap.pt/

Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court

http://www.triave.pt/

European Online Dispute Settlement Platform:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

You can make your complaint online at https://www.livroreclamacoes.pt/inicio

Alternatively, you can always contact customer service by email to cs@workingsafeshop.com. We will definitely be able to help you.