Online Dispute Resolution
Customers defined as consumers by Law 144/2015 who have concluded purchase and sale and/or service provision contracts have the right to resort to official entities that help them resolve any dispute regarding such contracts, without prejudice to resorting to the Courts.
The updated list of Alternative Dispute Resolution entities available under Article 17 of Law no. 144/2015, of September 8, is listed on the Consumer Portal, accessible via the website www.consumidor.pt.
For more information, you can also consult Law 144/2015. We also inform you that, to resolve disputes arising from online purchases, you can resort to a resolution system, called "ODR Platform - Online Dispute Resolution / RLL", created by the EU. You can access this platform via the website: Online Dispute Resolution
Lisbon Consumer Conflict Arbitration Centre
Ave Valley Consumer Conflict Arbitration Centre / Arbitration Court
CIAB – Information, Mediation and Consumer Arbitration Centre (Consumer Arbitration Court)
CNIACC – National Centre for Consumer Information and Arbitration of Conflicts
Coimbra District Consumer Conflict Arbitration Centre
Algarve Consumer Conflict Information, Mediation and Arbitration Centre